Can your products be shipped internationally?
Yes, we are able to ship our products internationally all over the world into all major continents!
All articles
Order Status & Shipping
All articles related to EXOvault shipping, returns, exchanges, and warranties!
How can I request replacement parts or repairs for my phone case?
If you need help with a repair or require replacement parts for your phone case, please fill out this form! Once you submit the form, you will be in the queue to receive any necessary parts.
How can I check the status of my order?
To check the status of your order, click on the support bubble on the bottom left side of the screen when you are on the EXOvault website, and choose "Track and manage my orders". Most of your questions should be answered there, if not, don't hesitat
What should I do if I did not receive an order confirmation or need to update my shipping address?
If you have not received an order confirmation, please check the email address associated with your purchase. If you need to update your shipping address, contact our customer service with your new address details. We will update your order with the
What steps should I take if I never received my order or need to request a refund?
If you have experienced issues with not receiving an order you've paid for and would like to request a refund, please reach out to our customer service team for assistance. We apologize for any inconvenience you may have experienced and are dedicated
How can I change the shipping address for an order that has not been updated or shipped yet?
If you need to change the shipping address for an order that has not yet been shipped, please contact our customer service team with your new address information as soon as possible.
How long does it take to receive a pre-order?
Our pre-orders usually take 1–2 months to complete as we uphold the highest quality standards. Once they pass final quality control, orders are shipped and delivered within 2–3 days (US)!. If you've placed a pre-order and would like specific updates
How do I return an item?
We offer a 30-day free return & refund policy, no questions asked! Additionally, we offer a 6-month manufacturing guarantee. Please click here to initiate a return/warranty claim!
Do you provide free shipping?
We currently offer free shipping on orders of $300 or more.