What steps should I take if I never received my order or need to request a refund?Updated 10 months ago

If you have experienced issues with not receiving an order you've paid for and would like to request a refund, please reach out to our customer service team for assistance. We apologize for any inconvenience you may have experienced and are dedicated to resolving such issues promptly. Your loyalty and support mean a lot to us, and we are committed to ensuring a positive experience with our brand, even in the case of delays or missed deliveries. Furthermore, in circumstances where there has been an extended delay, we may provide a discount on your next purchase as a token of our appreciation for your patience.